Refund Policy

At a glance

The rolling seven-day promise

Dom Huga Ltd will refund the latest payment on a user's currently active Domain Hunter Gatherer subscription in full when the refund is requested within seven calendar days of that payment. You may use this commercial promise for any reason.

This is a rolling promise: if an active subscription renews, the new payment becomes the latest payment and has its own seven-day request window. It does not reopen earlier payments or turn the whole subscription history into a refundable balance.

Eligibility checklist

The commercial seven-day promise applies when all of these points are true:

• the payment was collected no more than seven calendar days before the refund request reached us;
• it is the latest payment for that subscription;
• the subscription connected with the payment is currently active; and
• the same transaction has not already been refunded, reversed or finally resolved through another payment route.

The payment may be an initial subscription charge or a recurring renewal, provided it meets the same test. A brief reason can help us identify a support issue or improve DHG, but you do not have to justify the request to qualify under this promise.

A premium-domain purchase completed through Afternic is a separate transaction and is not covered by this subscription-specific seven-day promise. The terms shown for that domain transaction and any statutory rights that apply to it remain unaffected.

If a payment is outside this commercial promise, please still contact us. We will check the circumstances and any separate rights or remedies that may apply.

How to request a refund

The quickest route is a ticket through the member-area helpdesk. You may also reply to your DHG payment receipt or email support@domainhuntergatherer.com.

Send the request from the email address connected with the order where possible. Include:

• a clear statement that you want the latest subscription payment refunded;
• the account or order email address;
• an order or transaction reference if it is readily available; and
• whether you also want us to cancel future renewal.

Do not send a full card number, card security code, password or API key. If we cannot safely match the request to a payment, we may ask for limited additional information needed to verify the account or transaction.

What happens after a request

We first match the request to the account, latest payment and subscription status. Eligible refunds are then submitted through the relevant payment route. We aim to review straightforward requests promptly and often action them on the working day they are seen, but this is an aim rather than a guaranteed deadline.

After a refund is submitted, the payment provider, bank or card network controls how long it takes to appear. Timing can vary by payment method, currency, weekends and financial institution. We will confirm when the refund has been instructed and provide the reference available to us.

The full eligible subscription payment is returned through the supported payment route. Currency conversion differences or charges independently imposed by a bank or payment service are outside Dom Huga Ltd's control.

Open payment disputes or chargebacks

Contacting support directly is usually the fastest way to resolve a refund because it lets us identify the order and instruct the refund without a second process running at the same time.

If a dispute, chargeback or claim is already open for the same payment, the payment provider may lock the transaction or prevent a separate merchant refund while it handles the case. Tell us the dispute status and reference. We will explain the route available to us and respond through the provider where required.

A payment cannot be refunded twice. If the provider has already reversed or finally awarded the transaction, that resolves the amount through that route.

Subscription cancellation and access

A refund request and a cancellation request are related but separate. Cancellation stops future renewal; a refund concerns a payment already collected. Tell us if you want both actions so we can handle them together.

When the latest subscription payment is refunded, access funded by that payment will normally end and the corresponding licence or paid entitlement may be deactivated. Any separate free entitlement may remain available under its own terms.

If you only cancel future renewal and do not request a refund, paid access normally remains available until the end of the period already paid for. The account or checkout status will provide the applicable details.

Your statutory rights

The seven-day promise is a voluntary commercial policy. It does not replace or reduce rights available under applicable consumer law. Depending on the circumstances and where you live, separate rights may apply to distance contracts, cancellation, faulty digital content, services not supplied with reasonable care and skill, or a service that is not as described.

Those rights can have different conditions and remedies from this policy, including circumstances in which access to digital content began at the customer's request. Nothing on this page requires you to give up a right that cannot lawfully be excluded.

If you believe a legal right applies even though the commercial eligibility checklist is not met, explain that in your message. We will consider the request on its actual facts rather than treating the seven-day promise as the only possible remedy.

Policy changes and contact

We may update this page to make the process clearer or reflect product, payment or legal changes. The current version and effective date will be published here. A change will not retrospectively remove an eligible refund right that arose under the version applying when the latest payment was made.

Domain Hunter Gatherer is operated by Dom Huga Ltd, company number 10814520. For a refund, cancellation or eligibility question, use the member helpdesk or email support@domainhuntergatherer.com.

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